Refund policy
Contact information:
- Address : 7821 Redbank Ln b Huber Heights, OH 45424, USA
- Email : info@rockinrig.com
Right of return
Important points:
- Return period: 30 days from delivery date.
- Restocking fee: None.
- Refund time: Within 7 working days.
- Shipping costs for returns: To be borne by the customer.
Return policy based on delivery date
Our returns policy begins on the day of delivery to your specified address to ensure you have a reasonable time to inspect your purchase. Should an item be in transit beyond the 30 day period, we will take this into account and allow a return accordingly.
Conditions for returns:
Cancellation of order:
- Before Shipping: Contact customer service at info@rockinrig.com to cancel an order before shipping and receive a full refund to the original payment method.
Damages:
- Verification: Inspect your order upon delivery.
- Notification: Please contact us if you wish to receive an item about the damage in transit. Provide a description and photos of the damage.
- Solution: We agree on a solution, a solution or a solution according to my life.
Repair work or warranty conditions:
- Claims: If an item has a manufacturing defect or breaks within the warranty period, contact customer service.
- Procedure: Please follow the warranty procedures for repairs, maintenance or repairs.
Change of opinion:
- Return period: Return items within 30 days of delivery.
- Condition: The item must be original, unused, unopened, with tags and in the original packaging.
- Process: Contact customer service to initiate the return.
Exchange:
- Procedure: Follow the same return process as if you changed your mind.
- New Purchase: After accepting the return, you will make a separate purchase for the new item.
Incorrect product content:
- Notification: Contact us when you want to receive your product.
- Solution: We will arrange a return and send the correct product at no additional cost.
So start your own return:
Contact us:
- E-mail: Contact us for customer service at info@rockinrig.com with your order number and the backlog.
Return Authorization:
- Authorization: Our team will review your request and issue a return authorization and return label, if applicable.
Packaging and shipping:
- Status: Please check the item yourself with original tags and packaging.
- Information: Follow the prepared packaging and shipping instructions.
Required documents:
- Include: Include a copy of the return authorization for the item being returned.
- Photos: Check out the construction photos to see the damage caused by the molding process.
Refunds:
Therefore, we will continue to have a positive attitude and experience our results and see the refund status. Approved refunds were processed within 7 steps on your original payment method. The refund method will be the same as the original payment method.